Privacy Policy

Who we are

INFUSE Bodyworks is a sole trader massage therapy practice based in Coleraine, Northern Ireland, operated by Duncan. This policy explains what personal data we collect, why we collect it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR).

What data we collect and why

Booking information

When you book an appointment, your name, contact details, and relevant health information are collected and stored in Nashira, our own booking and practice management system. This data is necessary to provide treatment, manage your appointments, and fulfil our duty of care as a massage therapist. The legal basis is legitimate interests and, where health data is involved, provision of healthcare (UK GDPR Article 9(2)(h)).

Nashira is operated by us and hosted in the UK. Your booking data is not sold or shared for marketing and is only accessible to the practice.

Enquiries and direct messages

If you contact us by email or phone, we retain your name, contact information, and the content of your message for the purpose of responding to you and maintaining a record of that communication. The legal basis is legitimate interests.

Feedback

If you submit feedback via the feedback form (accessed by QR code), your message is delivered directly to Duncan and is not stored on any third-party platform. Positive feedback routes to Google Reviews; negative feedback is transmitted securely and treated confidentially. The legal basis is legitimate interests.

Cookies and tracking

This website does not use cookies, and it does not track you. We have deliberately built it to be cookieless, so there is no consent banner because there is nothing to consent to.

That holds true because:

• Fonts are self-hosted. The Oswald and Open Sans typefaces are served directly from our own site, so your browser never makes a request to Google or any other font provider.
• The map is a static image. The location on the site is a plain image that links out to Google Maps if you choose to open it. There is no embedded Google map, so no Google cookies are set while you browse.
• There is no analytics or tracking of any kind. We use no Google Analytics, no tag managers, no advertising pixels, and no third-party trackers.

The site also sets no non-essential local storage. Online booking is handled by our own Nashira booking system, embedded on the site, which does not set cookies on your device.

How long we keep your data

Appointment and treatment records are retained for a minimum of 7 years from your last appointment, in line with recommended practice for healthcare records in the UK. Enquiry records are retained for as long as reasonably necessary, typically no longer than 2 years unless an ongoing relationship exists.

Who we share your data with

We do not sell, rent, or share your personal data with any third party for marketing purposes. Your data is shared only with:

• Nashira — our own booking and practice management system (see above)
• Any authority we are legally required to disclose information to (e.g. HMRC, regulatory bodies)

Your rights

Under UK GDPR, you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct inaccurate or incomplete data
• Erasure — ask us to delete your data where there is no lawful reason to retain it
• Restriction — ask us to restrict how we use your data while a complaint is resolved
• Portability — request your data in a structured, machine-readable format
• Objection — object to processing based on legitimate interests

To exercise any of these rights, contact us at infuse.bodyworks@gmail.com. We will respond within 30 days.

Complaints

If you have a complaint about how we handle your personal data, please contact us in the first instance at infuse.bodyworks@gmail.com. We will acknowledge your complaint within 30 days and investigate it without undue delay, keeping you informed of the outcome. If you remain unsatisfied, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The current version will always be published at infusebodyworks.com/privacy-policy.html.

Last updated: 26 June 2026